Our Commitment - 14 day money back guarantee

DOWNUNDER BIKER is committed to meeting our customer's needs and guaranteeing complete satisfaction. If for any reason you are not completely satisfied with any item, please return it to us in original condition within 14 days of receipt and we will replace it or refund your purchase price.

Want to Exchange!

If you want to exchange (ie. the same style is being changed for a different size or colour), we will fulfill your new order and send it by our Standard Delivery terms. To ensure the best possible fulfillment on your re-order, we recommend you put a copy of your invoice in the return parcel.

Our Customer Service team will then contact you to advise availability and delivery.

Quality Commitment!

Our Quality Control team inspect every delivery into DOWNUNDER BIKER to ensure that the goods you receive meet our high quality standards. If you do receive goods which are faulty, please don't hesitate to email us at sales@downunderbiker.com.au to arrange return delivery and an exchange or refund.

Please Advise Us

To ensure a speedy process of your returned goods we would appreciate an email from you to our customer service team to let us know your parcel is coming back.

To return purchases to DOWNUNDER BIKER

If you need to return any of your purchases please send them to:

P.O. Box 680
Glen Innes NSW 2370

PLEASE NOTE: Your postage charges on returns are not refundable.

Your Privacy

We respect your privacy and we provide you with the right to see and/or correct your personal information. We do not sell our mailing list, nor do we disclose private information to any other person or company. Occasionally we may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.

Security

We Use Anz E-gate Secured Payment Gateway System. We do not sell, purchase, provide or exchange any information or document relating to a customer cardholder, a customer cardholder’s account number or a transaction to any person other than ANZ, the nominated Card Issuer or as required by law. Our payment solution is bank hosted, which means, that the payment page within our website is externally hosted in the Bank’s servers, this ensures that we do not materially manage any credit card information and hence do not store any personal information whatsoever other than those entered by the customer as a part of joining up as a member and to facilitate product delivery. Your personal information is treated with the greatest of care. Sensitive payment information such as your credit card details is NEVER stored on our systems. Even when you’re typing the credit card information, we’ve designed the site in such a way that the page resides on the bank’s servers and not ours. This ensures total protection for our end customers. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of all other personal information that we collect.

Currency

Unless otherwise indicated, all transactions are in Australian dollars.

Country of Domicile

Downunder Biker is located in Australia

Contact Details

Downunder Biker
P.O. Box 680, Glen Innes NSW 2370

Phone: 02 6732 6619
Mobile: 0422 350 772
Email: enquiry@downunderbiker.com.au

Delivery Policy

Please visit our delivery page for more information.

Refund/ Return Policy

Please visit this page for more information.